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Insurance

Insurance support staff who understand the paperwork — and protect your client relationships.

Detail-oriented professionals vetted for policy administration, COI management, and the precision work that keeps your agency's reputation intact.

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The Problem in Insurance

Policy admin is detail-intensive. There's no margin for error.

  • One wrong certificate or missed renewal equals real liability — for your client and your agency.
  • You can't afford a learning curve on policy administration. The details have to be right from day one.
  • Local admin talent is expensive and hard to retain — especially for high-volume, repetitive processing work.
  • Account managers need both technical knowledge of coverage and the communication skills to explain it to clients.
  • Keeping pace with renewals, audits, and compliance documentation requires steady, focused support staff.
"The replacement guarantee was the thing that got us to try ISA. The quality of the hire was what made us stay. Two years in, same person, no issues."
— Agency Principal, ISA Insurance Client

Roles ISA fills in insurance agencies

Precision-vetted for the terminology, processes, and standards that matter in insurance operations.

Policy Support Specialist
Account Manager — Commercial Lines
Account Manager — Personal Lines
Certificate of Insurance Coordinator
Claims Support Specialist
Admin & Scheduling
Renewal Tracking & Follow-up
Client Communications
Audit Preparation Support

What we screen insurance talent for

Insurance Terminology

Working knowledge of policy types, coverage terms, endorsements, and industry-specific documentation standards.

COI & Policy Processing

Hands-on experience with certificate issuance, policy renewals, and compliance documentation workflows.

Agency Management Software

Familiarity with common AMS platforms (Applied Epic, Hawksoft, EZLynx, or equivalent) verified before placement.

Detail Orientation & Accuracy

Structured accuracy testing. We screen for candidates who catch errors — not create them.

ISA Insurance Talent at Work
Insurance Agency + ISA Account Manager
Video testimonial coming soon

Protect your clients. Build the support team that makes it possible.

Book a free consultation. Tell us about the role — we'll tell you if we can fill it.

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